Senior Client Service Manager - Bali (Remote Hybrid)

TMF Group · 📍 Canggu, Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 40000000 - 60000000
TMF Group is seeking a highly skilled and experienced Senior Client Service Manager to join our dynamic team in Bali. In this hybrid remote role, you will be responsible for managing and enhancing client relationships, ensuring exceptional service delivery, and driving customer satisfaction. This is an exciting opportunity to be part of a growing company and make a significant impact on our clients' experiences.

📋 Tanggung Jawab Pekerjaan

Develop and implement client service strategies to enhance customer satisfaction and loyalty.,Manage a team of client service representatives, providing guidance and support.,Monitor and analyze client feedback to identify areas for improvement and implement corrective actions.,Build and maintain strong relationships with key clients to ensure their needs are met.,Coordinate with other departments to ensure seamless service delivery and resolve any issues promptly.,Stay updated with industry trends and best practices in client service management.,Conduct regular client meetings and reviews to assess service performance and address any concerns.,Ensure compliance with company policies and procedures related to client service.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 5 years of experience in client service management or a similar role.,Proven track record of successfully managing client relationships and driving customer satisfaction.,Strong leadership and team management skills.,Excellent communication and interpersonal skills.,Proficiency in using client relationship management (CRM) software.,Familiarity with Indonesian market and culture.,Ability to work in a hybrid remote environment.

🛠️ Keahlian

Client relationship managementTeam leadershipStrategic planningConflict resolutionData analysisIndonesian language skillsCRM software proficiency
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