Freight Forwarding Customer Support Specialist (Bali, Indonesia)

Join Offshore Business Processing, a leading global logistics and freight forwarding company, as our Freight Forwarding Customer Support Specialist in beautiful Bali, Indonesia! This is an exciting opportunity to combine your passion for logistics with the vibrant culture of Bali. As a Customer Support Specialist, you'll be the first point of contact for our clients, ensuring their shipping needs are met with efficiency and professionalism.

In this role, you'll handle customer inquiries, manage shipping documentation, and coordinate with our team to ensure smooth and timely delivery of goods. You'll work with a variety of clients, from small businesses to large corporations, and you'll have the chance to develop your skills in international trade and logistics. With Offshore Business Processing, you'll be part of a dynamic team that values innovation, teamwork, and continuous learning.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to clients, answering inquiries and resolving issues promptly.
• Manage and process shipping documentation, including bills of lading, commercial invoices, and customs forms.
• Coordinate with internal teams to ensure the smooth and timely delivery of goods.
• Track and update shipping statuses, providing regular updates to clients.
• Assist in the development and implementation of new processes and procedures to improve efficiency.
• Maintain accurate and up-to-date records of all customer interactions and shipping transactions.
• Collaborate with colleagues to ensure compliance with international trade regulations and customs requirements.
• Stay informed about industry trends and best practices in logistics and freight forwarding.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, International Trade, or a related field.
• Minimum 2 years of experience in customer support or a related role in the logistics industry.
• Proficient in English, both written and spoken.
• Familiarity with international trade regulations and customs procedures.
• Experience with shipping software and freight forwarding systems, such as SAP, Oracle, or similar.
• Strong communication and interpersonal skills, with the ability to work well under pressure.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to accuracy.

🛠️ Keahlian

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